{"id":8554,"date":"2024-03-26T17:50:50","date_gmt":"2024-03-26T17:50:50","guid":{"rendered":"https:\/\/www.intergate.net.br\/blog\/?p=8554"},"modified":"2026-04-14T10:33:30","modified_gmt":"2026-04-14T13:33:30","slug":"61-dos-consumidores-aprovam-a-interacao-com-chatbots","status":"publish","type":"post","link":"https:\/\/www.intergate.net.br\/blog\/61-dos-consumidores-aprovam-a-interacao-com-chatbots\/","title":{"rendered":"61% dos consumidores aprovam a intera\u00e7\u00e3o com chatbots"},"content":{"rendered":"\n

Um estudo feito pela Poli Digital destacou que a incorpora\u00e7\u00e3o de chatbots no atendimento ao cliente aumenta a efici\u00eancia operacional e tamb\u00e9m impulsiona as vendas online. <\/p>\n\n\n\n\n\n\n\n

Segundo a pesquisa, a capacidade dos chatbots de resolver as quest\u00f5es dos clientes de forma eficaz \u00e9 crucial para a efici\u00eancia do processo de compra<\/strong>. Al\u00e9m disso, 61% dos consumidores t\u00eam uma vis\u00e3o positiva da intera\u00e7\u00e3o com chatbots, considerando-a eficiente na comunica\u00e7\u00e3o entre marcas e clientes.<\/p>\n\n\n\n

A Intergate como especialista em Integra\u00e7\u00f5es e temos clientes que integraram seu ERP com plataformas de mensageria usando o nosso conector .<\/strong>
Fale com a gente \ud83d\ude42<\/strong><\/p>\n\n\n\n

Alberto Filho, CEO da Poli Digital, enfatizou que os chatbots <\/a>s\u00e3o capazes de coletar informa\u00e7\u00f5es valiosas durante as intera\u00e7\u00f5es com os clientes, o que possibilita as empresas a an\u00e1lise de tend\u00eancias e aprimoramento de sua efici\u00eancia operacional. <\/p>\n\n\n\n

Ainda, ele ressaltou que a automa\u00e7\u00e3o do atendimento \u00e9 ben\u00e9fico para as empresas, permitindo que a equipe se concentre em atividades mais estrat\u00e9gicas.<\/p>\n\n\n\n

O executivo tamb\u00e9m destacou dados de outras fontes, como a pesquisa da Velocify, que indicou que a taxa de convers\u00e3o pode aumentar em at\u00e9 400% quando uma empresa entra em contato com o cliente logo ap\u00f3s sua intera\u00e7\u00e3o inicial<\/strong>. <\/p>\n\n\n\n

Isso demonstra a import\u00e2ncia da centraliza\u00e7\u00e3o e automa\u00e7\u00e3o do atendimento para garantir uma resposta r\u00e1pida e eficaz aos clientes.<\/p>\n\n\n\n

Tamb\u00e9m \u00e9 importante superar as resist\u00eancias \u00e0 automa\u00e7\u00e3o <\/a>e Intelig\u00eancia Artificial<\/a>, pois elas est\u00e3o se aprimorando e suas ado\u00e7\u00f5es s\u00e3o fundamentais para permanecer competitivo no mercado. <\/p>\n\n\n\n

Essas ferramentas complementam o atendimento humano, proporcionando um suporte garantindo, atendimento r\u00e1pido e personalizado 24 horas por dia, sete dias por semana.<\/p>\n\n\n\n

Para o CEO, a integra\u00e7\u00e3o da Intelig\u00eancia Artificial no atendimento ao cliente oferece uma experi\u00eancia unificada e consistente<\/strong>, independentemente do canal de contato escolhido pelo cliente, melhorando a coes\u00e3o e consist\u00eancia das intera\u00e7\u00f5es.<\/p>\n\n\n\n

FONTE: E-commerce Brasil<\/p>\n\n\n\n

IMAGEM DE DESTAQUE: chatbot-a href=httpsbr.freepik.comfotos-gratisgrafico-de-mensagem-de-bolha-de-fala-conversa-conversa_17433479.htm#fromView=search&page=1&position=34&uuid=b2b2848e-a9e6-4c45-ac6e-b98247d8c4d7<\/p>\n\n\n\n

Assuntos relacionados:<\/p>\n\n\n\n

Distribuidora GP -Integra\u00e7\u00e3o Blip e SAP Business One<\/a>
Dengo Chocolates-Integra\u00e7\u00e3o Blip e Ecommerce Vtex<\/a>
Qual o significado de Customer Experience?<\/a>


<\/p>\n\n\n\n


<\/p>\n\n\n\n

<\/p>\n\n\n\n


<\/p>\n\n\n\n



<\/p>\n","protected":false},"excerpt":{"rendered":"

61% dos consumidores aprovam a intera\u00e7\u00e3o com chatbots<\/p>\n","protected":false},"author":5,"featured_media":8566,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[4,7],"tags":[718,193,288,372,549],"class_list":["post-8554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ferramentas","category-integracao-de-sistemas","tag-chatbots","tag-erp","tag-intergate","tag-otimizar-processos","tag-transformacao-digital"],"yoast_head":"\n61% dos consumidores aprovam a intera\u00e7\u00e3o com chatbots - Blog InterGATE<\/title>\n<meta name=\"description\" content=\"61% dos consumidores aprovam a intera\u00e7\u00e3o com chatbots\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intergate.net.br\/blog\/61-dos-consumidores-aprovam-a-interacao-com-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"61% dos consumidores aprovam a intera\u00e7\u00e3o com chatbots - 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